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Cancellation Policy

To ensure fairness and proper planning for all participants, we have a structured cancellation policy in place for our day hikes and Expeditions

Please read the terms below carefully:

⚠️ Right of Admission Reserved

We retain the right to admit or deny participation based on conduct, late arrival, or other grounds that may impact the group experience or safety.

🗓️ Day Hikes – Cancellation & Refund Conditions

✅ Free Cancellation – 7 Days or More Before the Trip

If you cancel your booking at least 7 days before the scheduled hike, you will receive a full refund of any amount paid.

🟡 Partial Refund – Cancellations Between 48 Hours and 7 Days Prior

If your cancellation request is made between 48 hours and 7 days before the event, you will be eligible for a 50% refund on the booking confirmation deposit.

Any amount paid above the deposit will be refunded in full.

❌ No Refund on Deposit – Cancellations Within 48 Hours

For cancellations made within 48 hours of the event, the booking confirmation deposit becomes non-refundable.

However, any additional payments beyond the deposit will still be refunded in full.

🚫 No-Show or Late Arrival

If you fail to attend the event without prior notice, or arrive too late to join the group, you will forfeit the full amount paid. No refunds will be issued in such cases.

🗓️ Mount Kenya Expedition – Cancellation & Refund Policy

We understand that plans can change, and we aim to offer a fair and transparent cancellation policy for all our Mount Kenya expeditions. Below is a comprehensive outline of how cancellations and refunds are handled, based on how far in advance the cancellation is made:

✅ Full Refund – Cancellations Made 10 Days or More in Advance

If you choose to cancel your expedition at least 10 days before the scheduled start date, you are entitled to a 100% refund of any payments made. We appreciate early notice, and this allows us time to make necessary adjustments without incurring costs.

🟡 Partial Refund – Cancellations Made 5 to 9 Days Before Start Date

For cancellations made between 5 and 9 days prior to the expedition, we will refund 50% of the total amount paid. By this point, some logistical preparations have already been made, so a partial deduction is necessary to cover those costs.

🔺 Deposit Forfeited – Cancellations Within 48 Hours to 5 Days Before Start Date

If your cancellation occurs between 48 hours and 5 days before the expedition begins, your booking deposit becomes non-refundable. This is because your reservation has already been locked in, and resources have been committed specifically for your participation.

❌ No Refund – Cancellations Within 48 Hours or No-Shows

Should you cancel less than 48 hours before the start date, or fail to show up for the expedition without prior communication, the entire amount paid is non-refundable. This policy helps ensure fairness to our team and other clients, as last-minute cancellations typically cannot be replaced.

Here’s a well-elaborated and reworded version of your cancellation policy to ensure clarity and avoid plagiarism while retaining all essential terms:

🗓️Cancellation Policy for Kilimanjaro

Refund Eligibility & Cancellation Terms

  1. Full Refund (minus booking deposit) (Free Cancellation):
  • Cancellations made 21 days or more before the expedition start date qualify for a 100% refund of all payments apart from the booking deposit.
  1. Partial Refund (50% of Deposit Forfeited):
  • If cancellation occurs between 10 and 21 days before departure:
    • 50% of the booking confirmation deposit will be retained.
    • Any additional payments beyond the deposit will be refunded in full.
  1. Deposit Forfeited (Excess Amount Refunded):

The booking deposit is non-refundable; however, it may be transferred to a future hike of your choice, subject to availability.

  1. No Refund (Late Cancellation):
  • Cancellations made within 48 hours of departure or no-shows will not receive any refund.
  1. Denied Participation:
  • No refunds will be issued if participation is refused due to:
    • Violation of safety regulations.
    • Non-compliance with gear requirements.
    • Failure to adhere to company policies.
  1. Deposit Transfer Policy:
  • More than 10 days before departure: The deposit can be transferred to another participant for the same expedition.
  • 10 days or less before departure: The deposit is non-transferable to future events or other bookings.

If you have any questions regarding this policy or need assistance with rescheduling instead of canceling, feel free to reach out to our team. We’re here to help!